Please read our full terms and conditions carefully prior to bidding in this auction. By bidding you are acknowledging that you have read and are agreeing to all terms and conditions. 

All items must be paid in full within 5 calendar days of closing and picked up within 6 business days of the auction closing date. If your pickup date falls on a holiday when our warehouses will be closed, you have until the following business day to pick up your items. Our warehouse currently observes the following holidays: New Year's Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.

Items not paid for or picked up within these deadlines are considered abandoned and will be relisted and subject to a 15% restocking fee. Please know that this policy is strictly enforced. If you need an extension on your pick-up date, you must notify us by sending a message prior to the pick-up deadline. Requests must be made via website message or email; verbal requests for extension will not be accepted. Abusing this policy is grounds for terminating your bidder account.

USE SMART BIDDING PRACTICES!! When in doubt about condition, completeness or suitability for intended use, please bid accordingly. Items in this auction may be overstocks or store returns. They may be in new or used condition. They may be in perfect condition or may be defective. We share what we know about each item in pictures, titles or descriptions but we don't always know, we don't test most items, and we do not accept returns, exchanges, or offer refunds. Food and other items may be near or past their “Best by” or “Sell by” dates. 

Use the images as your guide, but assume the item will have some damage and/or defect unless the description states otherwise. Most items are in good condition, but it is always better to be safe than sorry.

Reminders:

• A valid ID is required for ALL pick-ups! 

• No Public Restrooms

• You are required to lift/load your items into your vehicle - Staff is not required to help

• Extensions for PICKUPS must be done before the 6th business day

• Send extension requests by a message at https://www.riograndeauctions.com/contact-us

Pickup Hours:

• Monday: 10am - 3pm
• Tuesday: noon - 6pm
• Wednesday: 10am - 3pm
• Thursday: noon - 6pm
• Friday: 10am - 3pm

Pickup Process:

• Paid items may be picked up at 2111 Wyoming Ave, El Paso, TX 79903

• Click here to download a map and detailed pickup instructions

• The parking lot is one-way. Please enter the parking lot from Wyoming Ave and exit onto Willow St. 

• You may park in any available spot. 

• Ring the doorbell next to the door for service. Enter through the glass doors in the front of the building. 

• Bring a valid ID and a copy of your invoice (printed or digital)

• You are required to lift/load your items into your vehicle - Staff is not required to help

Please visit our Frequently Asked Questions for additional information.

2111 Wyoming Ave.
El Paso, Texas 79903
United States

All items must be paid in full within 5 calendar days of closing and picked up within 6 business days of the auction closing date. If your pickup date falls on a holiday when our warehouses will be closed, you have until the following business day to pick up your items. Our warehouse currently observes the following holidays: New Year's Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.

Pickup Hours:

• Monday: 10am - 3pm
• Tuesday: noon - 6pm
• Wednesday: 10am - 3pm
• Thursday: noon - 6pm
• Friday: 10am - 3pm

Pickup Process:

• Paid items may be picked up at 2111 Wyoming Ave, El Paso, TX 79903

• Click here to download a map and detailed pickup instructions

• The parking lot is one-way. Please enter the parking lot from Wyoming Ave and exit onto Willow St. 

• You may park in any available spot. 

• Ring the doorbell next to the door for service. Enter through the glass doors in the front of the building. 

• Bring a valid ID and a copy of your invoice (printed or digital)

• You are required to lift/load your items into your vehicle - Staff is not required to help